RIGHT OF WITHDRAWAL AND RETURNS

Right to withdraw from the contract

As a consumer, you have the right to withdraw from your order without giving a reason within 14 (fourteen) days from the date on which you, or a third party indicated by you, received the goods.

To exercise your right of withdrawal, you simply need to inform us with a clear statement before the 14-day period expires — by email at support@getmacun.com, or by completing and sending the standard withdrawal form below.

To meet the withdrawal deadline, it is enough to send your communication about exercising the right of withdrawal before the period has expired.

How to return an item

  1. Notify us of your withdrawal at support@getmacun.com or via the form below.
  2. Pack the item carefully — in its original packaging, with labels and protective seals intact and no signs of use.

    1. Send or return the item by post to: Bulgarian Posts office, 6450 Harmanli, Bulgaria, within 14 days of the date on which you notified us of your withdrawal.

    The direct cost of returning the item is at your expense, unless otherwise agreed.

    Refund

    Once we receive the returned item (or proof that you have sent it), we will refund the amounts you paid, including the standard delivery costs, within 14 days of the date of your withdrawal notice.

    The refund will be made using the same payment method you used for your order, unless you have expressly agreed to a different method.

    We may withhold the refund until we have received the item back, or until you have provided proof that you have sent it back.

    The consumer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and proper functioning.

    Exceptions to the right of withdrawal

    Under Article 57 of the Consumer Protection Act, the right of withdrawal does not apply to:

    • goods that, by their nature, may deteriorate in quality or have a short shelf life;
    • sealed goods which are not suitable for return for reasons of hygiene or health protection and which have been unsealed after delivery (for example food supplements, foods and cosmetics);
    • goods made to the consumer’s specifications or clearly personalised to their individual requirements.

    Please note that a large portion of the products we offer are foods and food supplements, to which the above exceptions apply once unsealed.

    STANDARD WITHDRAWAL FORM

    (complete and return this form only if you wish to withdraw from the contract)

    To GetMacun
    Email: support@getmacun.com
    Return address: Bulgarian Posts office, 6450 Harmanli, Bulgaria

    I/We* hereby give notice that I/We* withdraw from my/our* contract of sale for the following goods:

    • Item / order number: ………………………………………………
    • Ordered on* / received on*: ………………………………………..
    • Name of consumer(s): ………………………………………………..
    • Address of consumer(s): ……………………………………………..
    • Contact phone and email: …………………………………………….
    • IBAN for the refund (optional): ……………..
    • Date: ……………………………………………………………………………….
    • Signature of consumer(s) (only if this form is submitted on paper): ………………………….

    * Delete as appropriate.

    Last updated: 8 October 2026

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