Delivery

Delivery policy

Last updated: June 26, 2026.

Thank you for shopping at GetMacun.com. Below you will find information regarding the processing, shipping, and delivery of orders.

Delivery in Bulgaria

GetMacun offers delivery within Bulgaria through the courier services of Econt and Speedy.

All available products are usually processed and shipped within 1 working day after order confirmation.

Orders placed after 5:00 PM, on weekends, or public holidays are processed on the next working day.

The estimated delivery time in Bulgaria is 1 to 2 working days after the order is shipped, depending on the location, chosen courier, and the workload of the courier network.

Cash on delivery is available for orders in Bulgaria when this option is active at checkout.

After the order is shipped, the customer may receive an SMS, email, or other information from the courier with details about the package and tracking when such an option is available.

International shipping

GetMacun offers international shipping to selected countries in Europe, Canada, Australia, and New Zealand via standard international services with tracking.

For international orders, preparation and processing time for the package is up to 2-3 working days from the order confirmation date.

Once the package is processed and handed over for international shipping, the customer receives a tracking number via email when available.

International shipping times

The times listed below are estimated shipping times after the package is handed over for delivery. They do not include the processing and preparation time for the order, which can take up to 2-3 working days.

Estimated shipping times:

Germany and Austria: 1 to 2 working days
United Kingdom: 1 to 3 working days
Italy: 1 to 2 working days
France and Belgium: 2 to 3 working days
Ireland: 2 to 4 working days
Portugal: 2 to 3 working days
Netherlands: about 2 working days
Denmark: 2 to 3 working days
Other Western European countries: about 4 to 5 working days
Canada: about 6 to 8 working days
Australia: about 6 to 8 business days
New Zealand: about 7 to 9 business days

The total timeframe for receiving an international order may be longer, as it includes both processing time and shipping time.

All timeframes are approximate and do not represent a guaranteed delivery time. Delays may occur due to the busyness of courier and postal networks, holidays, customs checks, incorrect addresses, absence of the recipient, or other circumstances beyond our direct control.

Tracking international shipments

For international delivery, we recommend that customers regularly check the emails they receive from us, as they contain the tracking number and instructions on how and where the shipment can be tracked.

Once the shipment is sent, the customer is responsible for tracking its status and assisting as needed, including during delivery attempts, needing additional information, or contact from the local courier or postal service.

If the customer notices a delay, lack of updates, failed delivery attempt, or any other tracking issue, please contact us as soon as possible so we can assist promptly based on the available information.

Delivery responsibility

GetMacun is responsible for the proper processing and handover of the order to the chosen carrier.

When the delivery is organized by us or through the available delivery options in the store, the risk of loss or damage to the goods during delivery is considered in accordance with applicable law.

The customer is required to provide an accurate and complete delivery address, phone number, and email address.

GetMacun is not responsible for delays, failed deliveries, or returns of shipments when the reason is an incorrect or incomplete address, lack of contact with the customer, unclaimed shipment, refusal to accept, or failure to fulfill obligations by the customer.

Failed delivery and returned shipments

In case the shipment is not delivered due to an incorrect address, absence of the recipient, unclaimed shipment, refusal to accept, or refusal to pay due fees, the shipment may be returned to us.

For the returned shipment, we will contact the customer to clarify the possible next steps.

If the customer requests reshipment, the costs for reshipping are the customer's responsibility unless the reason for the failed delivery is our error.

If a refund is issued for the returned shipment, the actual shipping, return, or processing costs may be deducted from the amount, when applicable and permitted by law.

Damaged or incorrectly delivered products

If you receive a damaged, incomplete, or incorrect product, please contact us as soon as possible, preferably within 48 hours of receipt.

Please attach photos of the product, the outer packaging, the shipping packaging, and the waybill so we can process the case more quickly.

In such cases, we will review the situation individually and may offer a replacement, reshipment, or refund when applicable.

Duties, taxes, and import fees

For international deliveries outside the European Union or to countries where additional import procedures apply, duties, taxes, processing fees, or other local charges may be incurred.

All customs, import fees, taxes, or other charges imposed by the receiving country are the responsibility of the customer, unless explicitly stated otherwise at checkout.

GetMacun has no control over these fees and cannot guarantee their amount in advance.

Track shipments

When a tracking number is available, it will be sent to the customer via email, SMS, or through the respective courier channel.

The customer is responsible for monitoring the status of the shipment and assisting the courier or local postal service during delivery when necessary.

Link to other policies

Questions regarding order cancellation, product returns, and refunds are governed by the Refund Policy published on the website and the Right of Withdrawal page.

Contact for delivery inquiries

For questions related to delivery, you can contact us at:

Email: lovefuelbg@gmail.com