DELIVERY TERMS

of the GetMacun online store

Here you’ll find information on how, where and within what timeframe we deliver orders from our store.

1. Delivery areas

We ship worldwide from our base in Bulgaria, within the European Union. If your country is not listed at checkout, contact us at support@getmacun.com and we’ll arrange a quote.

2. Shipping & couriers

Orders are shipped with tracked international courier and postal services. Your parcel is delivered to the address you provide at checkout; in some countries, delivery to a pickup point or parcel locker may also be available.

3. Delivery time

3.1. Orders are processed and dispatched within 2 business days of payment confirmation.

3.2. Estimated delivery times after dispatch (in business days):

3.3. Orders placed on weekends or public holidays are processed on the next business day.

3.4. The times above are estimates and do not include possible delays caused by the courier, customs clearance, or force majeure.

4. Delivery cost

4.1. The delivery cost is calculated automatically and shown before you complete your order.

4.2. Shipping is calculated at checkout based on your delivery country and the weight of your order.

4.3. Free shipping on orders over EUR 100.

5. Customs & import duties

5.1. United States: all orders are shipped with duties prepaid (DDP) — there are no customs charges or extra fees on delivery.

5.2. European Union: orders ship from within the EU, so no customs charges apply.

5.3. Other countries (e.g. Canada, Australia, New Zealand): your order may be subject to local import duties or taxes, set and charged by your country’s customs authority and payable by the recipient. These are not included in the product or shipping price.

6. Payment

All orders are paid in advance. You can pay securely by debit or credit card (Visa, Mastercard) or via PayPal. Orders are dispatched once payment has been confirmed.

7. Receiving your parcel

7.1. On receipt, you have the right to inspect the parcel (see “Inspection on delivery”).

7.2. We recommend checking that the packaging is intact on receipt. If there is visible damage, note it with the courier and let us know at support@getmacun.com as soon as possible, attaching photos.

7.3. If you cannot be reached at the address provided, the courier will leave a notice or contact you to arrange another delivery attempt, in accordance with the courier’s rules.

8. Tracking your parcel

After your order is dispatched, you’ll receive a tracking number by email that you can use to follow your parcel’s status on the courier’s website.

9. Undelivered and returned parcels

9.1. If a parcel is not received without good reason (unjustified refusal, failure to collect, an incorrect address, or unpaid local import charges), the delivery and return costs may be borne by the Customer.

9.2. If a parcel is returned to us due to non-receipt, we’ll contact you to arrange re-dispatch or a refund, for prepaid orders.

10. Important

The delivery time starts from the moment the order is confirmed, not from the moment it is placed. If an item is out of stock, we’ll notify you promptly and offer an alternative or a refund.

11. Contacts

For delivery questions:

• Website: www.getmacun.com
• Email: support@getmacun.com
• Phone: +359 882 501 040 | +359 892 069 860

Last updated: 8 October 2026

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