Refund Policy
Last updated: October 18, 2025.
Thank you for shopping at GetMacun.com. We strive to ensure our customers are always satisfied, but if you have a problem with your order, please follow the instructions below.
🔸 Product Returns
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You can return a purchased product within 14 days after receiving it.
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The product must be unused, in its original packaging and in a resalable condition.
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Please contact us in advance by email at lovefuelbg@gmail.com, to confirm the return.
🔸 Products Not Eligible for Return:
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Products that have been opened, used, or damaged after delivery
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Food, dietary supplements, cosmetics, and herbal products whose contents have been compromised
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Products purchased during promotional campaigns or with significant discounts
🔸 Refund Process:
Once we receive and inspect the returned product, we will notify you by email about the approval or rejection of the refund.
If approved, the refund will be processed in the same way the payment was made – within 5–7 business days.
🔸 Damaged or Incorrect Products:
If you receive a damaged or incorrect item, please contact us within 48 hours of receipt, providing photos of the product and packaging. We will send you a new product or issue a refund.